General Information

All product is made on demand and has normal factory lead times and shipping transit times as specified with each item. If RUSH production is required, please contact Indoff at 877.237.7327 before placing your order.

Production times are based on factory availability. You will be advised as soon as possible if we are not able to adhere to the published availability and lead times.

Overrun/Underrun policy: We reserve the right to ship and bill for +/- 5% of the quantity ordered for non-apparel items.

Lead times: Lead times are stated for each product and are approximate. Transit time is not included. We strive to ship every order via Ground if scheduling permits.

Rush production: Faster production may be available. Please call 877.237.7327 for further information.

Proofs: Electronic or faxed proofs are available upon request (will add to production time). Pre-production proofs are also available at additional cost plus added production time. Please inquire at 877.237.7327.

Embroidery and digitizing set-up: More information can be found here.

Freight: Unless otherwise noted, freight to be determined upon shipping and to be added to the invoice. Final freight costs dependent on the quantity shipped and level of service required. We strive to ship Ground on all orders to minimize costs.

International shipping: International shipping may be available for your destination.  Please inquire for details prior to placing your order.

Return/damaged goods policy: No returns accepted without RMA# from Indoff. Please direct all return requests to 877.237.7327. Please save all packaging and packing lists from your order when making a claim. All claims must be made within 2 weeks of receipt of goods.

Sales tax: Sales tax will be assessed based on the shipping destination, not the billing location. Freight may be taxed. Sales tax exemption certificates should be faxed to 612.821.0900 prior to placing your order.

Terms: Visa, MasterCard, Discover or American Express or Net 15 terms--subject to credit approval. To be approved for net terms, please call 877.237.7327 to complete an Indoff credit application.  If you are an existing Indoff customer and want to order on net terms, please email with your billing information and your user account will be linked for net terms billing.

Set-up, color match and art charges: To be assessed on a case-by-case basis.